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Effective January 1, 2021 a 2.5% transaction fee will be applied to all credit card payments by way of Bylaw 1331. The Town has experienced a significant rise in the fees charged on credit card transactions. This fee will not be retained by the Town but will be used to offset the credit card processing fees being incurred. If you are having problems logging into Virtual City Hall, or you simply have a question about Virtual City Hall, please contact us at (519) 776-7336 ext 1117 during our business hours or email us at